• 链接：https://www.youtube.com/watch?v=urMYuYNHNgI

In Never Split the Difference, Chris Voss uses skills learned in the FBI to teach us how to negotiate. Here are the tools, techniques and mindset to discover your counterparts motivations and give them the illusion of control.

To read these tools and techniques: www.jackclose.com/never-split-the-difference

SUMMARY
0:00 - Splitting the difference
Discovering motivations:
1:09 - Mirroring
1:49 - Labelling
2:19 - Accusation audit
2:39 - Empathy & listening
Creating the illusion of control:
3:44 - Illusion of control
4:20 - No-orientated questions
4:42 - Calibrated questions
5:31 - 7-38-55% rule
5:55 - Why read this book?

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